Privacy Policy

1. Information We Collect

We may collect the following types of information:

• Personal information: full name, email address, phone number, shipping and billing address, company/business details (if applicable)
• Order and payment information: purchase details, payment status, delivery information, order history
• Technical information: IP address, browser/device details, operating system, analytics, cookies, and usage data
• Workshop and training information: registration details, attendance, submitted project/workshop data, communication records

2. How We Use Your Information

• Processing orders and payments
• Product delivery and logistics
• Customer support and communication
• Managing workshops/training registrations
• Improving products and website experience
• Analytics and platform monitoring
• Fraud prevention and security purposes
• Sending order updates and important notifications
• Promotional or product-related updates unless the customer opts out

3. Payment Information

Payments may be processed through secure third-party payment gateways. ZerOhm Labs does not directly store complete debit/credit card details on its servers.

4. Cookies and Tracking Technologies

Our website may use cookies and related technologies to improve user experience, understand visitor behavior, store preferences, and analyze performance.

5. Customized Product Information

For customized products, customers may share photos/images, logos, design files, text/content, and instructions. This information is used only for customization, fulfillment, communication, and operational order needs.

6. Data Sharing

ZerOhm Labs does not sell personal information. Limited information may be shared with trusted service providers for payment processing, shipping, hosting, analytics, and legal compliance.

7. Data Security

We implement reasonable measures to protect information from unauthorized access, misuse, alteration, disclosure, or loss. No online transmission can be guaranteed fully secure.

8. User Rights

Customers may request correction of inaccurate information, removal of specific information where applicable, and opt-out from promotional communication.

9. Third-Party Links

We may link to external websites/services. ZerOhm Labs is not responsible for external privacy practices or content.

10. Children's Privacy

Services are not intentionally directed toward children without parental/guardian involvement. Parents/guardians are responsible for supervising minors participating in workshops or online activities.

11. Policy Updates

ZerOhm Labs may modify this policy at any time. Updates become effective once published on the website.

12. Contact Information

Support Email: hello@zerohm.in